21vip's Privacy Policy

Section 1

Introduction & Scope

This privacy policy ("Policy") applies to the 21vip platform and all services connected to it. By using the 21vip website, registering an account, or using any of our services, you acknowledge and accept the terms of this Policy.

We believe that every user's personal information belongs to them. That is why any information 21vip collects on its platform is always used transparently and solely for the purpose of providing services. This Policy may be updated from time to time, and any changes will be published on the website.

In this Policy, "we", "our", or "21vip" refers to the entity that operates this platform. "You" or "user" refers to any person who uses the 21vip website or services.

Section 2

What Information We Collect

We collect certain specific information to operate 21vip's services properly. The information collected falls into two main categories:

2.1 Information You Provide Directly

When you create an account on 21vip, use our services, or contact us, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Documents required for identity verification (such as a national ID card or passport)
• Payment information — such as bKash, Nagad, or Rocket account numbers, or bank account details

2.2 Automatically Collected Information

When you use the 21vip website or app, our technical systems automatically collect certain information:

• IP address and device type
• Browser type and operating system
• Login time and page visit history
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

Section 3

Purpose of Data Use

21vip uses collected information only for specific and legitimate purposes. The main purposes are listed below:

• Account management: To create, verify, and securely maintain your account.
• Service delivery: To provide gaming services, process financial transactions, and issue bonuses.
• Fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
• Legal compliance: To ensure compliance with applicable laws and regulations.
• Customer support: To resolve your issues and answer your questions.
• Platform improvement: To analyze user experience and improve service quality.
• Communications: To send important policy updates, account-related information, and relevant promotional messages.

If we need to use your information for any purpose beyond those listed above, 21vip will obtain your consent in advance.

Section 4

Sharing Information with Third Parties

21vip never sells or commercially transfers your personal information. However, information may be shared with third parties in certain specific circumstances:

4.1 Service Providers

Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technical services. These parties may only use your information for the designated purpose, and confidentiality agreements remain in force with them.

4.2 Legal Obligations

If a legal directive is received from a court, regulatory body, or law enforcement authority, 21vip will be obligated to provide information in accordance with applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition, or change in business structure, user information may be transferred to the new entity, provided the terms of this Policy are maintained.

Section 5

Cookies & Tracking Technologies

21vip uses cookies and similar technologies to improve your website browsing experience. Cookies are small text files stored in your browser.

We primarily use three types of cookies: essential cookies (necessary to keep the site functioning properly), functional cookies (to remember your preferences and settings), and analytical cookies (to analyze visit patterns in order to improve service quality).

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.

Section 6

Data Security Measures

21vip has adopted industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure databases: Your stored information is held in encrypted databases with strict controls to prevent unauthorized access.
• Access controls: Only authorized staff may access your information, and only when required to fulfill specific responsibilities.
• Regular audits: Security measures are regularly reviewed and evaluated.
• Two-factor authentication: An additional security layer is available to activate when accessing your account.

While we are committed to ensuring the highest level of protection, no transmission of information over the internet is entirely risk-free. If you suspect a security breach, please notify our support team immediately.

Section 7

Data Retention Period

21vip retains your information only for as long as necessary. The retention policy for different types of information is outlined below:

• Account information: For the full duration the account is active, and after closure, for a defined period as required by law.
• Transaction records: Retained for a defined period in accordance with financial regulatory requirements.
• Communication history: For a relevant period for customer support purposes.
• Cookie data: From a few hours up to a maximum of 24 months, depending on the type of cookie.

Once the defined retention period has passed, your information is securely deleted or anonymized.

Section 8

Your Rights

As a 21vip user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request corrections if any of your information is inaccurate.
• Right to erasure: In certain circumstances, you may request that your information be deleted (though this may not be fully possible where legal obligations exist).
• Right to object to processing: You may object to marketing communications or optional data processing.
• Right to data portability: You may request your information in a commonly used, machine-readable format.
• Right to withdraw consent: You may withdraw permission for any consent-based data processing at any time.

To exercise any of these rights, please contact our support team at [email protected]. We will endeavor to respond to your request within 30 business days.

Section 9

Protection of Minors' Information

21vip is a strictly adults-only platform. This service is intended solely for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If we become aware that information belonging to a minor is present in our systems, we will immediately delete that information and close the associated account. Any parent or legal guardian may raise such a concern with us.

Section 10

Policy Changes & Updates

21vip may update this privacy policy from time to time as its services and technology evolve. If any significant changes are made, we will take the following steps:

• Prior notice will be sent to your registered email.
• A clear notice of the changes will be displayed on the website.
• The effective date of the updated policy will be stated.

Continued use of 21vip's services after a policy change will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

Section 11

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. 21vip's support team is available 24 hours a day, 7 days a week in both Bengali and English.

This Policy is recommended to be read alongside 21vip platform's overall Terms and Conditions. For information on responsible gaming, please visit the Responsible Gaming page.